Privacy Policy

1. Information We Collect

a) Information You Provide

• Name or username
• Email address
• Phone number
• Profile photo
• Bio and travel interests
• Date of birth (if collected)
• Social login information (Google/Apple, if supported)
• User-generated content including posts, trip plans, comments, photos, and reviews
• Messages
• Verification information

b) Location Information

Approximate location (city or nearby area) to help discover nearby travelers and trips.

Precise GPS location is collected only after you grant permission and is used for nearby traveler discovery, trip recommendations, Geo-Assist requests, and map features.

You may disable location permissions at any time from your device settings.

c) Device Information

We may automatically collect:

• Device model
• Operating system version
• App version
• Device identifiers
• IP address
• Crash logs
• Performance diagnostics

2. How We Use Your Information

• Show trips and travelers near you
• Enable trip creation, joining, and communication
• Facilitate Geo-Assist (peer-to-peer help) requests and matching
• Calculate trust scores based on verified trips, reviews, and assist stats
• Improve app performance and usability
• Provide support and respond to inquiries
• Ensure safety and prevent misuse through moderation
• Verify traveler identity
• Improve recommendations
• Detect fraud
• Prevent abuse
• Send important notifications
• Comply with legal obligations

We process your information only for legitimate business purposes, to fulfill our contractual obligations, comply with applicable laws, and with your consent where required.

3. Travnect Features & Your Data

Nearby Travelers & Trips: Your location is used to help you discover nearby travelers, trips, and travel communities. Your precise location is collected only with your permission, and you can disable location access at any time through your device settings.

User Content: Travnect allows you to create and share posts, trip plans, comments, photos, reviews, and other content. Content you choose to make public may be visible to other users of the Service.

Messaging: Messages exchanged between users are used solely to provide communication features within Travnect. We do not use the contents of your messages for advertising.

Trust & Safety: To help maintain a safe and trusted community, we may review reports of abuse, investigate suspicious activity, and take appropriate action against accounts that violate our Community Guidelines.

Geo-Assist: If you choose to use Geo-Assist, your approximate or precise location (depending on your permission settings) may be shared with nearby users to help connect you with assistance. You control when you request or respond to Geo-Assist requests.

Reviews & Ratings: Users may leave reviews and ratings after trips or interactions. These reviews contribute to community trust and may be displayed on user profiles.

Notifications: We may send notifications about trip requests, messages, community activity, nearby travelers, safety alerts, and important account updates. You can manage notification preferences through your device settings.

4. Sharing of Information

• With other users as part of trips and profiles
• With trusted service providers for hosting and analytics
• When required by law or to protect user safety

We never share personal data for advertising purposes.

5. Third-Party Services

We use trusted third-party providers to operate and improve Travnect. These may include:

• Firebase Authentication
• Firebase Cloud Messaging
• Google Maps Platform
• AWS
• Vercel
• MongoDB Atlas
• Analytics services

6. Data Storage & Security

We protect your information using industry-standard security practices including:

• HTTPS encryption
• Secure authentication
• Restricted internal access
• Regular monitoring
• Secure cloud infrastructure

While no method of transmission over the Internet is completely secure, we strive to protect your information using commercially reasonable safeguards.

7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, your personal information will be deleted or anonymized within a reasonable period unless we are required by law to retain certain information.

8. International Data Transfers

Your information may be stored and processed on secure servers located in different countries where our trusted service providers operate.

9. Your Choices & Rights

You may:

• Access your information
• Update your profile
• Correct inaccurate information
• Delete your account
• Request deletion of your personal information
• Control location permissions
• Opt out of non-essential communications

Users may request deletion of their account and associated personal information by emailing support@travnect.com. Where available, account deletion may also be performed directly within the Travnect application.

10. Cookies & Tracking

Our website may use basic cookies to improve performance and understand usage patterns. We do not use advertising cookies.

11. Children’s Privacy

Travnect is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@travnect.com

Website: https://travnect.com

App Name: Travnect